🛡️ Vakso Returns

At Vakso, we stand behind the quality and unique vision of our apparel. Your satisfaction matters to us. If you need to return an item, we've made the process simple and clear.

Vibe Above. Shop with Confidence.

 

1. Eligibility & Timeframe

 

  • Time Limit: Return or exchange requests must be initiated within 14 days of receiving your order.
  • Condition: Items must be unworn, unwashed, unused, and returned with all original tags attached. Returns with stains, odors, or signs of wear will be rejected and sent back to you.
  • Proof of Purchase: A valid order number or original receipt is required.

2. Return Options

 

Eligible returns qualify for the following options:

  • A. Full Refund
    We will issue a full refund to your original payment method. Shipping costs are non-refundable.
  • B. Exchanges
    We offer direct exchanges for the same item in a different size (subject to availability). If the requested size is unavailable, a full refund will be issued.
  • C. Store Credit
    Receive store credit (digital gift card) for the full purchase price—often the quickest way to continue shopping with us.

3. Return Shipping & Fees

 

  • Customer Responsibility: Customers are responsible for covering return shipping costs. We recommend using a trackable shipping service, as Vakso is not liable for lost return shipments.
  • Vakso Responsibility (Damaged/Defective Goods): If your return is due to a Vakso error (e.g., damaged item, incorrect size shipped), we will cover return shipping and send your replacement free of charge.

4. Final Sale Items

 

The following items are Final Sale and cannot be returned or exchanged:

  • Sale or discounted items, including those purchased with promotional codes or during flash sales.
  • Accessories (e.g., hats, socks, jewelry).

5. How to Initiate a Return

 

  • Email Us: Send an email to support@vaksowears.com with the subject line: RETURN/EXCHANGE REQUEST – Order #[Your Order Number].
  • Include Details: In your message, provide the reason for your return and your preferred resolution (Refund, Exchange for Size, or Store Credit).

We will reply within 1–2 business days with further instructions and the return address.

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